How can we help?

How We Manage Support Requests

Whether you're exploring how LiftEngines can do the heavy lifting for your sales and marketing, or need some specific help with your account, we're here to help!

We've outlined the following points to help set some expectations around how our support team works with requests.

We have live chat - here and inside the app!
When you are logged in to your account on app.liftengines.com you will see the chat widget in the bottom right of the screen. This is connected to the same support team that manage this website and any tickets related to your support requests. Take advantage of this support and don't be a stranger! Reach out when you want some help...

When submitting tickets, the more information we have the better
To get the best possible support, it helps if you can share screenshots and give a detailed overview of what you're trying to achieve and where you are getting stuck. If you can share the URL for the page you are on that is also helpful. Even better, share a screen recording video showing us exactly what you're trying to do and talk us through the process. We recommend Loom.com as a free tool to share these types of videos with us.

How we manage tickets and support requests

1. Support requests (live chat and tickets) are being processed on business days from 9:00 to 18:00 EST in the order they were received.

2. We suggest, while our team reviews your support request, please read the documentation supplied in our resource library.

4. If any support ticket has no response from the item owner for 7 days, the ticket will be considered closed.